Accessibility
What we've done, what we know isn't perfect, and how to tell us when something gets in your way.
We want this site and this shop to work for everybody who needs a computer fixed. That includes people using a screen reader, a keyboard, magnification, or a wheelchair.
1.The standard we build to
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
2.What that means here
In practice: the site is built to work from a keyboard, text is meant to be readable against every background we use, buttons are big enough to hit on a phone, and images that carry information have descriptions. When we built this site we checked it with a keyboard and checked our colors for contrast.
As we add things like online booking, we'll build them the same way.
3.Where we know it falls short
We checked the site with a keyboard and with automated contrast checks when we built it. We have not had it audited by an outside firm or tested with a panel of screen reader users. If you hit something we've missed, you'll know before we do, and we'd like you to tell us.
4.Getting into the shop
Drop-off and pickup are on our main floor, with no steps from the street. There's a slight incline and a small bump at the door. The outer door is an older double door, and we'll open it for you; the inner door is a single wide one. Our lower level has steps. Call ahead and we'll be watching for you, or we'll come out and meet you. If coming in isn't practical at all, call and we'll work out another way to get your device to the bench.
5.Tell us
If any part of this site or the shop gets in your way, tell us and we'll work on a fix. Call during business hours or email us with what happened and what you were trying to do. Our number and address are on the contact page.
If something here is keeping you from information you need, ask and we'll give it to you over the phone or in person in the meantime. You shouldn't have to wait for us to ship a fix to find out what a repair costs.